Client Background
Safeguard Security Services Inc. partnered with a skilled nursing facility where the majority of staff members and residents were female. The facility was experiencing ongoing challenges with several patients displaying aggressive, intimidating, and inappropriate behavior toward nurses, staff, and other residents.
Employees reported feeling unsafe at work and increasingly hesitant to enforce rules or address behavior out of concern for escalation. Facility leadership required a professional security presence to support staff while maintaining a respectful care environment.
The Problem
The facility faced multiple operational and safety concerns:
- Aggressive and intimidating behavior from certain patients
- Harassment of nursing staff
- Repeated violations of facility policies
- Elevated stress and reduced morale among employees
- Loss of staff and residents due to safety concerns
Management needed a solution that emphasized de-escalation, accountability, and staff protection—not force.
Our Solution
After conducting a site assessment and reviewing facility protocols, Safeguard deployed a healthcare-experienced security officer trained in de-escalation and professional conduct.
The security plan included:
- Continuous on-site presence to deter inappropriate behavior
- Clear reinforcement of facility rules and expectations
- Detailed, objective incident reporting for administrative review
- Escort support for nurses when interacting with higher-risk patients
- Coordination with management to ensure alignment with care policies This approach reinforced authority while preserving dignity and compliance.
The Results
- Aggressive and inappropriate behavior declined significantly
- Staff reported feeling safer and more supported
- Workplace tension was noticeably reduced
- Managers were no longer forced into constant reactive interventions
- The facility regained a calmer, more controlled environment
Outcome
✔ Staff safety improved
✔ De-escalation and accountability established
✔ Employee confidence restored
✔ Healthier care environment maintained
Compliance & Care Disclaimer
Safeguard Security Services Inc. operates in coordination with facility management and does not provide medical care or clinical decision-making. All security services are delivered in accordance with facility policies, applicable healthcare regulations, and a de-escalation-first approach focused on safety, dignity, and respect.