Privacy Policy
Safeguard Security Services Inc. (“Safeguard,” “we,” “us,” or “our”) provides licensed security guard and patrol services across Southern California. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request or receive our services, communicate with us, or participate in our text-message (SMS) program. By using our website or services, you agree to this Policy.
1. Who this Policy covers
This Policy applies to website visitors, prospective and current clients, vendors, and members of the public who interact with us. Our handling of employee and applicant information is also summarized here; employees may receive additional notices as part of their employment.
2. Information we collect
Information you provide to us:
- Contact and inquiry information – name, company or organization, email address, phone number, property/site address, and details about your security needs – when you request a quote, fill out a contact form, call or email us, or engage our services.
- Client and contract information – service locations, scheduling and coverage details, points of contact, and records related to the services we provide.
- Billing information – billing contact and payment details needed to invoice and collect for services (payment card processing is handled by our payment providers).
- Employee and applicant information – for staff and job applicants, including name, contact details, mobile phone number, licensing/credentials, scheduling, and employment records.
Information collected automatically when you use our website:
- Usage and device data such as IP address, browser type, pages viewed, referring pages, and dates/times of access.
- Cookies and similar technologies (see “Cookies and analytics” below).
Service-related operational records:
- Patrol logs, daily activity reports, and incident reports generated in the course of providing security services (often through our reporting tools). These may include times, locations, photos, and descriptions related to a client site.
3. SMS / text messaging
We operate a text-message (SMS) program used primarily to send operational alerts to our staff and authorized personnel – for example, notifications when a high-severity incident is logged at a job site – and, where applicable, service-related notifications.
- We collect mobile phone numbers directly from individuals (such as our employees and authorized staff) who provide them and consent to receive these messages.
- We do not share mobile information, or any information collected through the SMS program, with third parties or affiliates for marketing or promotional purposes.
- Message frequency varies based on operational and service activity.
- Message and data rates may apply.
- You can opt out at any time by replying STOP, and get help by replying HELP or contacting us at (818) 469-0703.
4. How we use information
We use information to: provide, manage, and improve our security guard and patrol services; respond to inquiries, quotes, and requests; communicate operational alerts and service updates; manage client relationships, scheduling, billing, and recordkeeping; operate, secure, and improve our website; recruit and manage personnel; send communications you have asked to receive; and comply with legal, licensing, and regulatory obligations (including those of the California Bureau of Security and Investigative Services).
5. Cookies and analytics
Our website uses cookies and similar technologies to operate the site, remember preferences, and understand how the site is used (for example, through analytics tools). You can control cookies through your browser settings; disabling some cookies may affect how the site works.
6. How we share information
We do not sell your personal information, and we do not share mobile/SMS data with third parties or affiliates for their marketing. We may share information:
- with service providers and vendors who help us operate (for example, hosting, analytics, reporting, messaging, and payment processors) under confidentiality and data-protection obligations;
- with clients as needed to deliver and document the services at their sites;
- when required by law or to respond to lawful requests, protect rights and safety, or cooperate with law enforcement; and
- in connection with a business transaction such as a merger, acquisition, or sale of assets, subject to appropriate protections.
7. Data retention and security
We retain information only as long as needed for the purposes described above or as required by law, contract, or licensing rules, and then dispose of it appropriately. We use reasonable administrative, technical, and physical safeguards to protect information, though no method of transmission or storage is completely secure.
8. Your privacy rights
You may request access to, or correction of, your information, opt out of marketing communications, and opt out of SMS messages by replying STOP. To make a request, contact us at info@safeguardpss.com or (818) 469-0703.
California residents: Subject to the California Consumer Privacy Act (as amended), you may have the right to know what personal information we collect and how we use and disclose it, to request deletion or correction, and to opt out of the “sale” or “sharing” of personal information. We do not sell personal information. We will not discriminate against you for exercising these rights. To exercise them, contact us using the details above.
9. Children's privacy
Our website and services are intended for businesses and adults and are not directed to children. We do not knowingly collect personal information from children.
10. Third-party links
Our website may link to third-party sites or tools (such as our client reporting portal). We are not responsible for the privacy practices of those third parties; please review their policies.
11. Changes to this Policy
We may update this Policy from time to time. The “Effective date” above shows when it was last revised, and material changes will be posted on this page.
12. Contact us
Safeguard Security Services Inc.
18531 Roscoe Blvd, Suite 209, Northridge, CA 91324